We’re committed to delivering your orders quickly, safely, and sustainably.

This Shipping Policy explains how we process, ship, and deliver your purchases.

Processing Times

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.
• You’ll receive a confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Times

We offer reliable shipping worldwide. Shipping times and costs depend on your location and the items ordered.

Delivery estimates are provided by our carriers and may vary due to customs, weather, or carrier delays.

Order Tracking

Once your order ships, you’ll receive an email with a tracking link.

Shipping Locations

We currently ship to most countries worldwide.
If your region isn’t listed at checkout, please contact us and we’ll do our best to accommodate your request.

Customs, Duties, and Taxes

International orders may be subject to import duties or taxes once the shipment reaches your country.

• Eekoh is not responsible for these charges — they are the responsibility of the customer.

• Please check with your local customs office for more information before placing your order.

Lost or Delayed Packages

If your order is delayed beyond the estimated time or marked as delivered but not received:

1. Check with your local post office or neighbors first.

2. Contact us at support@eekoh.store within 14 days of the expected delivery date.
   We’ll help locate or replace your order where possible.

Shipping Partners

We work with trusted carriers such as Canada Post, USPS, UPS, DHL, and FedEx, depending on your region.